Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I updated my Firefox as the browser said I needed to, and when opening the browser after restarting, ALL my bookmarks are gone! How do I get them back?

  • 25 replies
  • 2 have this problem
  • 4 views
  • Last reply by colleendick

more options

A small notification stating "critical Firefox update needed", or something like that. I downloaded the most recent version, deleted the old one from my desktop, and opened the new one, and ALL my bookmarks are now GONE! How do i get them back???

A small notification stating "critical Firefox update needed", or something like that. I downloaded the most recent version, deleted the old one from my desktop, and opened the new one, and ALL my bookmarks are now GONE! How do i get them back???

Chosen solution

If you type about:profiles in the Firefox address bar, you see more than one profile listed? If so, try opening the other one and see if your bookmarks are in that profile. If they are, set that profile as the default.

There is a glitch in the Firefox update that's causing it to create a second blank profile for people. This is likely the profile that Firefox is loading into, which is why you see none of your Firefox data.

Hope this helps.

Read this answer in context 👍 1

All Replies (5)

more options

That import and backup button does not appear on my computer.

more options

colleendick said

I can copy the files from my old firefox backup, but it won't let me paste them.

There is no need to copy/paste files if you have a bookmark backup file you can restore.

more options

colleendick said

That import and backup button does not appear on my computer.

Are you on Mac? The icons are different, but one of those icons should have the same options.

more options

No, I have windows 10

more options

I need someone to be able to share screens with me. My computer doesn't look like the one you are sharing.

  1. 1
  2. 2