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I am not able to download in Firefox

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

stefan.szlobodnik
stefan.szlobodnik
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I have disabled then uninstalled all addons and the problem remains. All downloads are in status Failed. I have the latest version 64.0. The problem arose together with the problem that I am not able to open jpg files in Windows Photo Viewer. I had some updates in Windows Update on 15.12.2018 . Today I tried to uninstall them. However I am not able to uninstall changes in MS Office and Adobe Acrobat, as this would mean to uninstall the whole software.

I have disabled then uninstalled all addons and the problem remains. All downloads are in status Failed. I have the latest version 64.0. The problem arose together with the problem that I am not able to open jpg files in Windows Photo Viewer. I had some updates in Windows Update on 15.12.2018 . Today I tried to uninstall them. However I am not able to uninstall changes in MS Office and Adobe Acrobat, as this would mean to uninstall the whole software.

All Replies (4)

stefan.szlobodnik
stefan.szlobodnik Question owner
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Hm great. Now I am without any addons , as I am not able to reinstall them.

FredMcD
FredMcD
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Reboot the computer. Is the problem still there? Are you getting any error messages?

stefan.szlobodnik
stefan.szlobodnik Question owner
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The computer was restarted several times when I unistalled those updates. I restarted it once again now, no change.What error messages to you mean? I see only that the download starts , then it is "Failed".

FredMcD
FredMcD
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FredMcD said

Are you getting any error messages?

stefan.szlobodnik said

What error messages to you mean?

Anything.

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia