Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Google places has black boxes, my site has black boxes in slideshow but fine in the browsers. I'm using FF 59.0.1 64-bit Windows 10.

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by Jennnnn

more options

Some sites aren't displaying correctly in FF. Google Places listings display as black boxes, Hulu is totally black (see attached image), my own site has black boxes that appear as my slideshow moves from one slide to another slide. Everything looks fine in Chrome and Safari. I'm using FF 59.0.1 64-bit on Windows 10 for Parallels.

I tried FF in safe mode and the above problems resolved. Then I went to disable add-ons, themes or plugins as suggested and I don't have any to disable. Could something else be causing this problem? Thanks for your help!


added image from other thread since PK responded to this thread instead.

Some sites aren't displaying correctly in FF. Google Places listings display as black boxes, Hulu is totally black (see attached image), my own site has black boxes that appear as my slideshow moves from one slide to another slide. Everything looks fine in Chrome and Safari. I'm using FF 59.0.1 64-bit on Windows 10 for Parallels. I tried FF in safe mode and the above problems resolved. Then I went to disable add-ons, themes or plugins as suggested and I don't have any to disable. Could something else be causing this problem? Thanks for your help! added image from other thread since PK responded to this thread instead.
Attached screenshots

Modified by James

Chosen solution

Hi. there appears to be an issue that only affects users who have turned off cleartype font rendering within their windows settings. So a workaround for the moment would either be to turn cleartype back on or disabling hardware acceleration in Firefox: https://support.mozilla.org/en-US/kb/performance-settings

Please report back if this solved the issue.

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

Hi. there appears to be an issue that only affects users who have turned off cleartype font rendering within their windows settings. So a workaround for the moment would either be to turn cleartype back on or disabling hardware acceleration in Firefox: https://support.mozilla.org/en-US/kb/performance-settings

Please report back if this solved the issue.

more options

Worked. Thanks so much!