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I can write comments, but can't load images in Disqus. I can do both in Chrome though.

  • 1 reply
  • 1 has this problem
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  • Last reply by Mkll

skippy426
skippy426
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When logged into Disqus, loading images fails in the comment box. Prompt says: "You must be logged in to upload an image." Even though I'm already logged in. I can write comments though. In Chrome, I can do both.

When logged into Disqus, loading images fails in the comment box. Prompt says: "You must be logged in to upload an image." Even though I'm already logged in. I can write comments though. In Chrome, I can do both.

All Replies (1)

Mkll
Mkll
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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. (Firefox 57 and above) Click the Library button 57 library icon and choose History.
    (Click the menu button New Fx Menu and choose History in older Firefox versions.)
  2. In the History menu, choose "Clear Recent History...".
  3. Under "Time range to clear", select "Everything".
  4. Now, click the arrow next to Details to toggle the Details list active.
  5. From the details list, check Cache and Cookies and uncheck everything else.
  6. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.