Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Slack is no longer working after installing Firefox 57

  • 1 reply
  • 2 have this problem
  • 3 views
  • Last reply by hansvl

more options

It loads a channel, however it fails to display left-hand channel list and private conversation lists. After some time I see a box stating "Connection trouble" with following advise "Apologies, we’re having some trouble with your WebSocket connection. We’ve seen this problem clear up with a restart of your browser, a solution which we suggest to you now only with great regret and self-loathing."

Needless to say I tried the advise, without any luck...

It loads a channel, however it fails to display left-hand channel list and private conversation lists. After some time I see a box stating "Connection trouble" with following advise "Apologies, we’re having some trouble with your WebSocket connection. We’ve seen this problem clear up with a restart of your browser, a solution which we suggest to you now only with great regret and self-loathing." Needless to say I tried the advise, without any luck...

Chosen solution

Ok seems to have been a Slack outage (https://status.slack.com/2017-11/04edf84fec7c6d80), that collided with me updating Firefox.

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Ok seems to have been a Slack outage (https://status.slack.com/2017-11/04edf84fec7c6d80), that collided with me updating Firefox.