Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot access my thunderbird account: "Account already exists"

  • 1 reply
  • 5 have this problem
  • 3 views
  • Last reply by Zenos

pghlongs
pghlongs
more options

I am tying to convert my [email protected] email account from imap to pop. When I logged in at first it the changes seemed to be working as the instructions said, but when I clicked "DONE" it said my username and password didn't agree with the ones on file. I tried and tried to repeat for 3 hours last night, and since then I this email account is completely dead - hasn't worked at all today.

Please help!

I can still receive e-mail messages on another email account: [email protected]. But I hope I can talk to someone on the phone xxx-xxx-xxxx (land line) or xxx-xxx-xxxx (mobile). Thank you.


edited phone#'s and email address from spambots and public as nobody here does one on one support by phone or email. https://support.mozilla.org/en-US/kb/forum-rules-and-guidelines#w_sensitive-information

I am tying to convert my [email protected] email account from imap to pop. When I logged in at first it the changes seemed to be working as the instructions said, but when I clicked "DONE" it said my username and password didn't agree with the ones on file. I tried and tried to repeat for 3 hours last night, and since then I this email account is completely dead - hasn't worked at all today. Please help! I can still receive e-mail messages on another email account: [email protected]. But I hope I can talk to someone on the phone xxx-xxx-xxxx (land line) or xxx-xxx-xxxx (mobile). Thank you. edited phone#'s and email address from spambots and public as nobody here does one on one support by phone or email. https://support.mozilla.org/en-US/kb/forum-rules-and-guidelines#w_sensitive-information

Modified by James

All Replies (1)

Zenos
Zenos
more options

Please spell out what you mean by "converting" your IMAP-based account to POP. I do hope you didn't simply change the existing account's settings.

You may get the "server already exists" message if two accounts have the same name.

Go to the config editor. Type (or, better, copy and paste)

mail.server*.name

into the search box. Ignore the entries that say "namespace". (if you click "value" to sort by values, I think you'll find all the account names bunch together.) Amongst what remains, check for two accounts having the same name, and change one of them to make them different. Double-click an item to edit it.

Close and restart Thunderbird. See if that helps.

Modified by Zenos