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Firefox crashes

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by Palk

Palk
Palk
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Hi! Before yesterday evening firefox worked well, but when I try to open it today it starts to crash every time I open it, without the possibility fo open pages, change settings etc.. I can't open it in provisory mode too. Following the instruction on the support site, I find the crash code. I will put it in the image too:

Identificativo crash: bp-e40cbfc2-89b9-47a0-9059-54cb01170704

I tryed to find updates or re-install firefox, but didn't work.

Hi! Before yesterday evening firefox worked well, but when I try to open it today it starts to crash every time I open it, without the possibility fo open pages, change settings etc.. I can't open it in provisory mode too. Following the instruction on the support site, I find the crash code. I will put it in the image too: Identificativo crash: bp-e40cbfc2-89b9-47a0-9059-54cb01170704 I tryed to find updates or re-install firefox, but didn't work.
Attached screenshots

All Replies (4)

FredMcD
FredMcD
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Signature: cmdshim32.dll@0x135b

cmdshim32.dll = COMODO Internet Security 29 Jun 17 This reported issue is caused by incompatibility with Microsoft Windows update KB4022716. Comodo teams is working over the fix. Dates of the Hotfix releases will be published later this week. Till that Hotfixes we strongly recommend users to not install mentioned Windows update KB4022716.

Palk
Palk Question owner
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It's strange, because I installed the KB4022716 some days ago and windows works without problems until this morning. Is there anything that I can do? For example returning from KB4022716 to the former? Or something with Comodo?

How can I know when the problem will be solved?

philipp
philipp
  • Moderator
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hi please see https://forums.comodo.com/news-announcements-feedback-cis/please-read-before-updating-to-microsoft-update-kb4022716os-build-15063447-t119928.0.html;msg861691#msg861691 for more information on comodo's timeline to rolling out the fixes.

Palk
Palk Question owner
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I tryed to do a "restoratio" of the pc, to a point before the update of the KB4022716, and even if the pc says that windows is updated (with also the KB4022716), now firefox is working. I will put that link of comodo in my chrome, so I will find it end read about the timeline of their fixes if firefox starts to give other problems. But now I have comodo without last updates. What happen if I try to update Comodo and/or uninstall and re-install it?