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Firefox crashes

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  • 1 has this problem
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  • Last reply by Paul

legcom_17
legcom_17
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When I’m on Foxfire, I can’t open the edit function on WIX, but it opens on MICROSOFT EDGE and Chrome. On WIX, I try to describe the problem based on prompts from WIX Support. As I enter my info, Firefox crashes—every time I try. So, I can’t submit my problem, which means I can’t contact WIX, because they don’t answer phone calls. When I DESCRIBE my problem to WIX SUPPORT through Microsoft Edge or Chrome, I can submit my problem description—a ticket—or request a call back. And neither of them crashes.

When I’m on Foxfire, I can’t open the edit function on WIX, but it opens on MICROSOFT EDGE and Chrome. On WIX, I try to describe the problem based on prompts from WIX Support. As I enter my info, Firefox crashes—every time I try. So, I can’t submit my problem, which means I can’t contact WIX, because they don’t answer phone calls. When I DESCRIBE my problem to WIX SUPPORT through Microsoft Edge or Chrome, I can submit my problem description—a ticket—or request a call back. And neither of them crashes.

All Replies (1)

Paul
Paul
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.