We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Which key is used with "Delete Message" to bypass the Trash folder amd permanently delete?

  • 5 replies
  • 2 have this problem
  • 7 views
  • Last reply by SLR1

more options

I thought it was the Control key, but that doesn't seem to work -- the messages still go to the trash folder rather than being totally deleted after I confirm my intent.

I thought it was the Control key, but that doesn't seem to work -- the messages still go to the trash folder rather than being totally deleted after I confirm my intent.

All Replies (5)

more options

Hold down the Shift key while pressing Del.

more options

Helpful page on Thunderbird shortcuts. I find a new helpful one every time I read it. https://support.mozilla.org/en-US/kb/keyboard-shortcuts

more options

OK, Holding down the shift key while pressing DEL DID work; however, in the past I thought I was able to right click the message, and click "Delete Message" while holding down the shift key. Since that seems no longer to work, I had wondered whether the shift key was not the correct key, and I tried different combinations of Control, shift, and Alt, again while right clicking the message and clicking "Delete message". Was the capability to permanently delete messages using (holding) shift and right-clicking the message and clicking delete been removed from Thunderbird?

more options
Was the capability to permanently delete messages using (holding) shift and right-clicking the message and clicking delete been removed from Thunderbird?

I don't know if that did ever exist in the first place. Holding down the Shift key while pressing Del sounds a whole lot easier to me.

more options

Since my right hand is on the mouse while the left can press a key, it is much easier for me, when I click to select an email, to simply then right click to delete. In most cases, this works fine, if all I want to do is send the message to the trash folder. But sometimes I accidentally duplicate one or more messages, and I don't the extra copies in trash, I just want them deleted. It's easy for me to select them with the mouse, and then right click and click delete while pressing a single key (shift) with my left hand rather than having to let go of the mouse and use two hands to press two keys, one of which is on the RIGHT side of the keyboard. What's easy for one person may not be so for another. And I do believe I was able to do it this way in the past.