Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

While using Scotiabank online it does NOT retain the transaction details. It just throws me out? When i switch to Explore it works? What's going on?

  • 1 reply
  • 2 have this problem
  • 6 views
  • Last reply by FredMcD

normiekwon
normiekwon
more options

Twice yesterday and now again today Dec 10 while using Scotiabank Online banking the transfer section. I entered the dollar amount and added the recipient yet when I got to the bottom of their page and touch continue their application threw me out or the online site. When I checked to see if the transaction had been completed I only found symptons that their website retained information I had entered. In fact, after speaking with Scotiabank i found that none of the transactions had taken place. I finally gave up on Mozilla and switched to Microsoft Explore and did the exact same steps again. Both times it worked. Their must be an incompatibility with their Security Software or something with Mozilla. I like Mozilla so i 'd like to find out why it no longer works/ and get it fixed asap.

Twice yesterday and now again today Dec 10 while using Scotiabank Online banking the transfer section. I entered the dollar amount and added the recipient yet when I got to the bottom of their page and touch continue their application threw me out or the online site. When I checked to see if the transaction had been completed I only found symptons that their website retained information I had entered. In fact, after speaking with Scotiabank i found that none of the transactions had taken place. I finally gave up on Mozilla and switched to Microsoft Explore and did the exact same steps again. Both times it worked. Their must be an incompatibility with their Security Software or something with Mozilla. I like Mozilla so i 'd like to find out why it no longer works/ and get it fixed asap.

All Replies (1)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.