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trying to change my password results in "invalid password"; what is to do?

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by Happy112

hdhoepp
hdhoepp
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There was an unauthorized access to my account. When I tried to change my password (which included letters and numbers) I always received the message "invalid password. I tried several other combinations: the same answer. It is noewhere explaind what a password should look like. What is to do?

There was an unauthorized access to my account. When I tried to change my password (which included letters and numbers) I always received the message "invalid password. I tried several other combinations: the same answer. It is noewhere explaind what a password should look like. What is to do?

Chosen solution

Hi   !
Before trying to change your password: Have you indicated that you want to   change   your password   ? Untill you do,   you will keep getting this   'invalid password'   message   ......

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All Replies (2)

FredMcD
FredMcD
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hdhoepp said

There was an unauthorized access to my account.

Most login pages have a Forgot Password link. Use it, and change your password to something else. If there is still a problem, contact its support.

Happy112
Happy112
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Chosen Solution

Hi   !
Before trying to change your password: Have you indicated that you want to   change   your password   ? Untill you do,   you will keep getting this   'invalid password'   message   ......