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Since the last thundebird update,I can't directly access my account.I have to click on "Write a new message",click on help then open in safe mode to finally ge

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  • Last reply by Matt

rod.willmott
rod.willmott
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Since the last update to Thunderbird,I cannot open my account directly.On the page that opens I have to click on write a message,then when this opens I have to click on "Help",click on open in safe mode and go through the whole proceedure that that involves,before I can finally get into my inbox and access my folders.I am 77,recovering from a stroke and find all this very troublesome and tiring.

Since the last update to Thunderbird,I cannot open my account directly.On the page that opens I have to click on write a message,then when this opens I have to click on "Help",click on open in safe mode and go through the whole proceedure that that involves,before I can finally get into my inbox and access my folders.I am 77,recovering from a stroke and find all this very troublesome and tiring.

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Matt
Matt
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  • Top 10 Contributor
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  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.