Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My logo image only appears as the 'alternative text' in my signature in Thunderbird Shredder Ver 3.0.5

  • 6 replies
  • 1 has this problem
  • 2 views
  • Last reply by Mel

more options

I followed the instructions at this site to make a signature email including an image but somehow it will not show my logo image - just a broken link. How do I save my logo as an html file that is not in Word (apparently that is a problem)? I have it saved on my computer as a png file and it appears as a thumbnail when I 'attach an image' in Thunderbird, but how do I get a url address for it (to be put in 'Link') when setting up the Image Properties? Is that the likely problem? How do I create HTML text to represent the image in my Account Settings?

I followed the instructions at this site to make a signature email including an image but somehow it will not show my logo image - just a broken link. How do I save my logo as an html file that is not in Word (apparently that is a problem)? I have it saved on my computer as a png file and it appears as a thumbnail when I 'attach an image' in Thunderbird, but how do I get a url address for it (to be put in 'Link') when setting up the Image Properties? Is that the likely problem? How do I create HTML text to represent the image in my Account Settings?
Attached screenshots

All Replies (6)

more options

https://support.mozilla.org/en-US/kb/signatures

Use the Insert|Image dialogue to select your picture; that will find its URL, as such. Make sure you tick the "Attach this image as a file" checkbox.

more options

Thanks but the reply doesn't help - as I said 'I followed the instructions at this site' as in the instructions ON THE PAGE you directed me to. I have done it over and over again from scratch. My logo always appears as a broken link. I have added my text signature info choosing font and text colour into a blank email , I have inserted the image which is a png, the file is on my computer not in Thunderbird, the logo thumbnail appears in the bottom corner of the Image Properties. I have ticked Attach image, , I have indicated the Custom Dimensions and ticked the Constrain box, I have added Alternative text. On clicking OK, the email window shows a broken link with the Alternative txt, and, if I've added other info it appears as pale grey text. The only thing I have differently each time is the 'Link' section in the Image Properties window (doesn't seem to matter what I do here)- What link is necessary when the logo png is a file on my computer? I might be doing something wrong but that's where you come in - please think about what part is the problem.

more options

Did you follow the section "Signatures stored in files"? And use the file browser under Insert|Image to select your picture? And then use File|Save As and select HTML, and then use that HTML file as your signature? That's what works for me. My company signature has a table and 4 separate images, plus text, mailto: and tel: links.

HTML signatures in Account Settings are hard work. You need to be very conversant with HTML. You probably need to know about the file:// protocol to embed your image, and URL encoding to deal with awkward characters in its pathname.

If I was to use the form in Account Settings for a signature, I'd create the HTML in Thunderbird, save it as an HTML file, then copy-and paste the relevant file contents into that signature window.

Since I use multiple different signatures, all my signatures are in HTML files and chosen via the Signature Switch add-on at point of use.

The option to add a link allows you to attach an URL to an image, so that someone who clicks on the image will be taken to the address in the URL. So a company logo could have a link to the company's website. The link has no bearing on the visibility of the image itself.

Modified by Zenos

more options

Woo hoo! Well. . .at least I got it to work as far as the logo actually showing up as the inserted image within the Thunderbird file before I saved it. Once saved as a file I opened the Account settings and chose that file for the work email and chose ok, went back to Thunderbird and opened a new email for that email address and .........broken image again, greyed text etc. etc. So I started again - and now I can't get the logo to appear :<. I'm ready to give up. It's like there's a glitch in the program, or m,y computer, or my head!

more options

Zenos said

Did you follow the section "Signatures stored in files"? And use the file browser under Insert|Image to select your picture? And then use File|Save As and select HTML, and then use that HTML file as your signature? That's what works for me. My company signature has a table and 4 separate images, plus text, mailto: and tel: links. HTML signatures in Account Settings are hard work. You need to be very conversant with HTML. You probably need to know about the file:// protocol to embed your image, and URL encoding to deal with awkward characters in its pathname. If I was to use the form in Account Settings for a signature, I'd create the HTML in Thunderbird, save it as an HTML file, then copy-and paste the relevant file contents into that signature window. Since I use multiple different signatures, all my signatures are in HTML files and chosen via the Signature Switch add-on at point of use. The option to add a link allows you to attach an URL to an image, so that someone who clicks on the image will be taken to the address in the URL. So a company logo could have a link to the company's website. The link has no bearing on the visibility of the image itself.
more options

Hi - just letting you know. This morning I just did EXACTLY the same as I was doing last night. The logo appeared in the Thunderbird email with the text. After saving the File I closed the email (no prompt to Save or Not Save - just like before - so I thought it wouldn't work). BUT, BEFORE choosing the email form, after attaching the newly created signature in Account settings, I CLOSED Thunderbird altogether. Re-opened it, then chose to write with the signatured" email address - IT WORKED - All in place with black text in the style I chose and where I had put everything. Thankyou for helping out - now I just have to do it all over again for two more different address...................