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Firefox crashes

  • 4 replies
  • 2 have this problem
  • 4 views
  • Last reply by FredMcD

bkmjmatt
bkmjmatt
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Firefox hangs, then crashes upon opening. Still does it in Safe Mode. Re-installed Firefox, no change. Win7 Crash ID: bp-b6992a4c-7700-43fc-bc39-efbbf2160620

Firefox hangs, then crashes upon opening. Still does it in Safe Mode. Re-installed Firefox, no change. Win7 Crash ID: bp-b6992a4c-7700-43fc-bc39-efbbf2160620

Chosen solution

I tried these suggestions and it works as of now. Thanks !

Read this answer in context 👍 0

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FredMcD
FredMcD
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Product Firefox Version 47.0 Build ID 20160604131506 Release Channel release OS Windows 7 OS Version 6.1.7601 Service Pack 1

Signature: OOM | large | NS_ABORT_OOM | AppendUTF8toUTF16 | NS_ConvertUTF8toUTF16::NS_ConvertUTF8toUTF16 | nsDocShell::ScrollToAnchor

DropboxExt.34.dll = Dropbox

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to start Firefox with the about:blank page by creating a copy of the current Firefox desktop shortcut. Add a space and -url "about:blank" to the target field in the Properties.

You can check for issues caused by plugins.

  • set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button or Tools > Add-ons > Plugins)
  • plugins are not affected by Firefox Safe Mode
bkmjmatt
bkmjmatt Question owner
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Chosen Solution

I tried these suggestions and it works as of now. Thanks !

FredMcD
FredMcD
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Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.