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Can not open an e-mail because Thunderbird keeps crashing. What do I do?

  • 3 replies
  • 5 have this problem
  • 3 views
  • Last reply by christ1

Larry Clark
Larry Clark
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When I open Thunderbird and click on an e-mail to open it I get Thunderbird is not responding message. Restart the program and I still get the same not responding message. What do I do to correct this?

Thanks,

Gyhoyat

When I open Thunderbird and click on an e-mail to open it I get Thunderbird is not responding message. Restart the program and I still get the same not responding message. What do I do to correct this? Thanks, Gyhoyat

All Replies (3)

christ1
christ1
  • Top 25 Contributor
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So it's not crashing, it's not responding. This is a difference. What is your anti-virus software?

Larry Clark
Larry Clark Question owner
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You're correct it is Thunderbird is not responding. Read the Support Form of 2/2/2105 and your responses to Glisten-Up. Have the same problem but I'm using Norton and SuperAntiSpywear. I turned off the e-mail scan in Norton and that does not stop the Not Responding problem.

christ1
christ1
  • Top 25 Contributor
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Try to start Windows in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?