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Firefox Freezes and have to task manager it when clicking word files

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  • 2 have this problem
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  • Last reply by FredMcD

pissedoffguy
pissedoffguy
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Firefox Freezes and have to task manager it when clicking word files. I used to be able to click links on my school website and it would ask to open this to Microsoft word, excel, PowerPoint. But now with this new update it causes FF44 to freeze. Any suggestions?

Firefox Freezes and have to task manager it when clicking word files. I used to be able to click links on my school website and it would ask to open this to Microsoft word, excel, PowerPoint. But now with this new update it causes FF44 to freeze. Any suggestions?

All Replies (1)

FredMcD
FredMcD
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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 20.0 r0 Shockwave Flash 19.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 20.0.0.286
https://www.adobe.com/products/flashplayer/distribution3.html Note: Windows users should download the ‘’’active_x’’’ for “Internet Explorer,” and the ‘’’plugin’’’ for “Plugin-based browsers” (like Firefox).

Note: Windows 8 and Windows 10 have built in flash players and Adobe will cause a conflict. Install the ’’’plugin’’’ only. Not the ’’’active_x’’’.

Adobe still offers Flash 18.0.0.326 as its extended support release further down