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TB not showing signatures of senders when I reply to emails

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When a colleague emails me, I read the message and can see the image they have in their email, but when I reply, their signature image disappears showing only a blank box with a small icon in the top left that looks like a bit of paper torn in half (example attached).

How can I fix this?

When a colleague emails me, I read the message and can see the image they have in their email, but when I reply, their signature image disappears showing only a blank box with a small icon in the top left that looks like a bit of paper torn in half (example attached). How can I fix this?

All Replies (1)

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Sorry - the attachment didn't upload the first time.