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Message says: browser not supported when I download info. Fix?

  • 2 replies
  • 3 have this problem
  • 14 views
  • Last reply by cor-el

3paycheck
3paycheck
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I have a scanner that downloads to a computer to send info to home office. Everyone else has no problem downloading, but my computer won't download. Home office said install Firefox. It always works. I did. I get error message saying "browser not supported" when I connect and try to download. Help!

I have a scanner that downloads to a computer to send info to home office. Everyone else has no problem downloading, but my computer won't download. Home office said install Firefox. It always works. I did. I get error message saying "browser not supported" when I connect and try to download. Help!

All Replies (2)

guigs
guigs
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Since downloads are not working, but are working on other computers please try these troubleshooting steps:

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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It is possible that Anti-Virus software is causing problems. Try to disable Anti-Virus software temporarily to see if that makes a difference.

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) to see if that has effect.