Firefox constantly crashing or freezing
I have been in IT for about 30 years now and for many years now I have used firefox. I think it was earlier this year after a new version of firefox came out I have had constant problems on THREE computers. I use a windows 7 computer at work and up until a couple weeks ago I used a windows 8.1 computer at home. I recenly got a different computer and installed windows 10 at home. ALL three have the same problems constantly not responding lots of crashes.
the fact that it happens on three totally different computers with totally different components tells me it is not a hardware problem. the fact that three different OS'es are involved tell me its not the OS
the only clues/indications I get are that its a shockwave or flash problem.
are other people having this problem? the fact that it happens on a new windows 10 computer (fresh install not upgrade) tells me its not outdated flash/shockwave.
is there some serious flaw in Firefox or Adobe software ?
All Replies (6)
Please follow these instructions. First, make up a label for each system. Example; hom1 hom2 work or however you want.
Next, post the system details for only one of them, and use the label above.
Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.
Finally, post the crash reports for all the computers. Again, using the labels.
In the address bar, type about:crashes<enter>. Note: If any reports do not
have BP in front of the numbers/letters, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Application Basics
Name: Firefox Version: 41.0 Build ID: 20150917150946 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; rv:41.0) Gecko/20100101 Firefox/41.0 Multiprocess Windows: 0/1 (default: false)
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: Advanced SystemCare Surfing Protection Version: 2.0 Enabled: true ID: [email protected]
Name: Amazon Smile Redirect Version: 0.1.1.1-signed Enabled: true ID: jid1-VgrLFatWWJY3DA@jetpack
Name: Autofill Forms Version: 1.0.5 Enabled: true ID: [email protected]
Name: Default Theme Engine - Personas Interactive Version: 1.6.5.1.1-signed Enabled: true ID: [email protected]
Name: Hover Hound Version: 1.4.5 Enabled: true ID: jid0-PEBvWWKP6g5gzvk2gsdrh097hv0@jetpack
Name: Lightbeam Version: 1.2.1.1-signed Enabled: true ID: jid1-F9UJ2thwoAm5gQ@jetpack
Name: Logitech SetPoint Version: 6.5 Enabled: true ID: {F003DA68-8256-4b37-A6C4-350FA04494DF}
Graphics
Adapter Description: AMD Radeon HD 6450 Adapter Drivers: aticfx32 aticfx32 aticfx32 atiumdag atidxx32 atiumdva Adapter RAM: 1024 Asynchronous Pan/Zoom: none Device ID: 0x6779 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16492) Driver Date: 7-15-2015 Driver Version: 15.200.1062.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 21201028 Supports Hardware H264 Decoding: true Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6450 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Important Modified Preferences
accessibility.typeaheadfind: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.cache.memory.capacity: 65536 browser.display.show_image_placeholders: true browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150917150946 browser.startup.homepage: https://search.yahoo.com/?type=926458&fr=spigot-yhp-ff|https://us-mg4.mail.yahoo.com/neo/launch?.rand=12t95nk91a29s#1118 browser.startup.homepage_override.buildID: 20150917150946 browser.startup.homepage_override.mstone: 41.0 browser.urlbar.autocomplete.enabled: true dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 41.0 font.internaluseonly.changed: false gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 41.0 gfx.driver-init.deviceID: 0x6779 gfx.driver-init.driverVersion: 15.200.1062.0 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 keyword.URL: https://search.yahoo.com/search?fr=greentree_ff1&ei=utf-8&ilc=12&type=926458&p= media.gmp-eme-adobe.lastUpdate: 1442504426 media.gmp-eme-adobe.version: 13 media.gmp-gmpopenh264.lastUpdate: 1431638314 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150917150946 media.gmp-manager.lastCheck: 1443139148 media.hardware-video-decoding.failed: false network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.http.max-connections: 48 network.http.max-connections-per-server: 16 network.http.max-persistent-connections-per-proxy: 16 network.http.max-persistent-connections-per-server: 8 network.http.pipelining.maxrequests: 8 network.http.request.max-start-delay: 0 network.predictor.cleaned-up: true places.database.lastMaintenance: 1443023883 places.history.expiration.transient_current_max_pages: 86955 plugin.disable_full_page_plugin_for_types: application/pdf plugin.expose_full_path: true plugin.importedState: true plugin.state.npgoogleupdate: 0
privacy.donottrackheader.enabled: true
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1443023883
user.js Preferences
Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8
NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2
Experimental Features
bp-0b4853c5-0d26-461d-8349-2dce82150921 9/21/2015 3:37 PM 5824bab4-353b-4d57-b750-36e5851ad619 9/21/2015 11:50 AM bp-f2150781-7f70-45af-9c31-59b942150918 9/18/2015 1:43 PM bp-6a32011d-99e0-4424-a260-27bbc2150911 9/11/2015 3:17 PM 049ce111-2871-4623-afa9-8c6a370821a9 9/9/2015 1:48 PM 82364e69-8dfa-4a92-b77c-7a15e8d380aa 9/8/2015 10:57 AM bp-2200dd31-cec6-4f17-a885-4df362150902 9/2/2015 4:27 PM bp-0fcf6fac-723b-4a3e-84e8-a73c62150902 9/2/2015 4:07 PM fa0421ee-8a2b-45bb-903b-d04105a4147d 8/28/2015 11:46 AM bp-10b982e3-d7f7-462c-9c76-e4adc2150827 8/27/2015 1:27 PM bp-a86ea275-fa1e-459a-af96-64b852150824 8/24/2015 11:14 AM bp-66f90805-27bd-4a19-b39c-171c52150824 8/24/2015 11:11 AM b5e184a2-0d6a-40eb-bcad-8f50d89e3d52 8/20/2015 1:43 PM bp-33a15373-18a3-45ae-9292-dfbe02150817 8/17/2015 2:36 PM eee47856-20f8-4a69-bc51-9039af718b56 8/17/2015 12:24 PM bp-cc10f1de-0dc4-496f-8c29-857652150814 8/14/2015 3:57 PM 127a8fb0-0703-4145-a34f-37ca7865e3d2 8/13/2015 8:28 AM bp-1722d4e0-e9c6-4f5c-8fb6-70fa22150812 8/12/2015 8:34 AM
I had told you to label/sort the reports, I did not want them lumped together.
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
bp-0b4853c5-0d26-461d-8349-2dce82150921 Product Firefox Version 40.0.3
Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1
atidxx32.dll = Advanced Micro Devices = http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
llds3.dll = Livelink Explorer
Related Bugs 1202703 RESOLVED FIXED crash in nsDeviceContext::CreateRenderingContext() +++++++++++++++++++++++++++++++++++++++++ bp-f2150781-7f70-45af-9c31-59b942150918
Signature OOM OutOfMemory
atidxx32.dll = Advanced Micro Devices = http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver
llds3.dll = Livelink Explorer
msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
Attention Sumo's, there are 30 related bug reports
Total Virtual Memory 2147352576
Available Virtual Memory 225628160
System Memory Use Percentage 71
Available Page File 2688528384
Available Physical Memory 997203968
OOM Allocation Size 4096 +++++++++++++++++++++++++++++++++++++++ bp-6a32011d-99e0-4424-a260-27bbc2150911
Signature OOM
Related Bugs
1177278 RESOLVED FIXED Large OOMs in CacheFileMetadata::WriteMetadata
atidxx32.dll = Advanced Micro Devices = http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 +++++++++++++++++++++++++++++++++++++++++++++++ bp-2200dd31-cec6-4f17-a885-4df362150902
Signature OOM
Related Bugs 1177278 RESOLVED FIXED Large OOMs in CacheFileMetadata::WriteMetadata
atidxx32.dll = Advanced Micro Devices = http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 ++++++++++++++++++++++++++++++++++++++++ bp-0fcf6fac-723b-4a3e-84e8-a73c62150902
Signature hang
Process Type plugin Shockwave Flash Version:18.0.0.209
Attention Sumo's, there are 5 related bug reports
On all computers;
Update your Flash Player Version 19.0.0.185
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users must download the “Internet Explorer”
and “Plugin-based browsers” installers.
Note: Edge on Win10 does not use ActiveX version but its own Flash.
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
thank you for your reply I check for flash updates often so I am not sure how I did not have the latest on this computer. I have now updated that. I went to the AMD website and it told me I have the latest driver.
it took about 1.5 minutes to get not responding from firefox after restarting after updating flash
Modified by mikethetechguy