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Firefox randomly crashes on OSX

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by guigs

mistrmojo
mistrmojo
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I don't know if it's a Firefox update or OSX update, but I started getting random crashes. Here are a few links to the reports:

https://crash-stats.mozilla.com/report/index/bp-10a09e1e-0fe6-45ab-9f1c-859812150412 https://crash-stats.mozilla.com/report/index/bp-e56eacdc-6c88-461f-82ae-546622150412 https://crash-stats.mozilla.com/report/index/bp-0f2cea19-8b38-40b0-916a-02f972150411

They all say

@ nsPluginStreamListenerPeer::GetInterfaceGlobal(nsID const&, void**)

I tried googling that but I just get results to other crash reports. Could anyone help me out and see if they can tell what the issue is? (I already checked that the plugins are all up to date)

I don't know if it's a Firefox update or OSX update, but I started getting random crashes. Here are a few links to the reports: https://crash-stats.mozilla.com/report/index/bp-10a09e1e-0fe6-45ab-9f1c-859812150412 https://crash-stats.mozilla.com/report/index/bp-e56eacdc-6c88-461f-82ae-546622150412 https://crash-stats.mozilla.com/report/index/bp-0f2cea19-8b38-40b0-916a-02f972150411 They all say @ nsPluginStreamListenerPeer::GetInterfaceGlobal(nsID const&, void**) I tried googling that but I just get results to other crash reports. Could anyone help me out and see if they can tell what the issue is? (I already checked that the plugins are all up to date)

All Replies (1)

guigs
guigs
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First try Safe Mode: Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.