We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

email outgoing slow. SOLVED caused by "Scan e-mail" (outgoing) in Bullguard

  • 9 replies
  • 3 have this problem
  • 1 view
  • Last reply by foxhaven19

more options

When I send an email it takes a fairly long time for it to be sent. This has only been happening recently. Is this something I can correct.

When I send an email it takes a fairly long time for it to be sent. This has only been happening recently. Is this something I can correct.

Modified by Wayne Mery

Chosen solution

Restart your computer in safe mode with Networking. This loads only the very basics needed to Re start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX

Did that help?

Read this answer in context 👍 0

All Replies (9)

more options

what happens if you turn off outgoing mail scanning in your anti virus? What is it anyway?

more options

I use Bullguard as AV protection and I can't do what you suggest without turning off the whole program which I'm loathe to do. But I will try it briefly just to see what happens. Do you have any other suggestions in the meantime that maybe the cause?

Thanks

more options

I approached Bullguard for their help and tried everything they suggested but nothing made any difference. Outgoing email is still very slow to clear.

more options

Chosen Solution

Restart your computer in safe mode with Networking. This loads only the very basics needed to Re start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX

Did that help?

more options

I did what you suggested and email was delivered in a blink. so obviously there's something in my system or in the Thunderbird set-up putting the brakes on

Thanks Barry

more options

Appears to me that you can disable "Scan e-mail" in Bullguard without affecting the other components, including the real-time background protection:

http://www.bullguard.com/support/product-guides/bullguard-desktop-protection-guides/antivirus/antivirus-settings.aspx

more options

Thank you for your advice which helped me to get to the cause of the problem. All is now working as it should.

Barry

more options

Could you p[lease advise your version of bullguard so I can update our information here https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#Bullguard

more options

I have the latest version of Bullguard 15.02.298 Thanks for your help

Barry