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In gmail, clicking "show trimmed content" crashes firefox

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by kal9988

kal9988
kal9988
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In Gmail, when there's a long thread of conversation, and I click on "show trimmed content," the Firefox window turns white and Windows says "program is not responding." I have to force quit and restart Firefox. Can someone please help me?

In Gmail, when there's a long thread of conversation, and I click on "show trimmed content," the Firefox window turns white and Windows says "program is not responding." I have to force quit and restart Firefox. Can someone please help me?

All Replies (2)

carbohydrates
carbohydrates
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Does your computer have enough RAM to handle opening the full conversation?

Try opening Firefox in Safe Mode to disable all addons, and try again. If it is a problem with one of your addons, it will work in safe mode.

kal9988
kal9988 Question owner
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I have 16 GB RAM, and I have no Firefox addons. Yet every time I clicked on the "trimmed content" button when there is a long string of emails, FIrefox freezes, and the "This program is not responding" box pops up.