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Your update 33.0 is not compatable with Norton antivirus and the screen only turns black when trying to open firefox. Please help

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  • Last reply by James

dpittman6
dpittman6
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Please see question. I have tried uninstalling and reinstalling, but with no success. Chrome and Int. Exp both work fine, but nothing comes up but a black screen covering most of my monitor in Firefix.

Please see question. I have tried uninstalling and reinstalling, but with no success. Chrome and Int. Exp both work fine, but nothing comes up but a black screen covering most of my monitor in Firefix.

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James
James
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  • Top 10 Contributor
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Sorry but it is always the other way. Norton needs to update their Firefox extension to work with the new major version Release so it can tie in with their antivirus client.

The good news is that Norton as usual has a live-update patch for Firefox 33.0 which was available on October 13, the day be fore Firefox 33.0 was Released.


As for the black screen it may be due to old graphic drivers https://support.mozilla.org/en-US/forums/contributors/710777?last=62406#post-62379

start Firefox into safemode by pressing the shift key while the application is launching & disable Hardware Acceleration in the Firefox menu ≡ > Options > Advanced > General (You will need to restart Firefox to take effect).

Modified by James