Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Add-On Missing

  • 3 replies
  • 5 have this problem
  • 1 view
  • Last reply by cor-el

more options

Hi, this morning, the add on GPU Accelerated Flash Player was operational at https://addons.mozilla.org/en-US/firefox/addon/gpu-accelerated-flash-player/

and now it does not appear to be there. I have it working on my computer but was hoping to add it to my parents computer. Can you shed any light on this please. Thanks.

Hi, this morning, the add on GPU Accelerated Flash Player was operational at https://addons.mozilla.org/en-US/firefox/addon/gpu-accelerated-flash-player/ and now it does not appear to be there. I have it working on my computer but was hoping to add it to my parents computer. Can you shed any light on this please. Thanks.

All Replies (3)

more options

Your System Details List shows multiple Flash plugins. Shockwave Flash 12.0 r0 Shockwave Flash 13.0 r0 Shockwave Flash 15.0 r0 You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\

You can uninstall the current Flash player version and (re)install the latest Flash version.

See this about uninstalling Flash players:

more options

This seems to be a bit of a copy and paste answer that doesn't answer my question at all.

more options