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When doing on-line banking I was able to view checks I wrote ... now I can't.

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

ladextr
ladextr
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It looks like Firefox is blocking the check from being displayed. When I try to display the check a new tab is shown with the word "connecting ..." on it, but then is goes away and I don't get to see my check.

It looks like Firefox is blocking the check from being displayed. When I try to display the check a new tab is shown with the word "connecting ..." on it, but then is goes away and I don't get to see my check.

All Replies (2)

Microrobot
Microrobot
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Maybe pop up's are being blocked. Here is how to allow pop-ups. https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window