Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Shockwave Flash crashes getting more frequent every day

  • 8 cavab
  • 21 have this problem
  • 1 view
  • Last reply by FredMcD

more options

Shockwave flash crashes are increasing. Over 50 crashes in 5 days. Attached are the last 5 reports beginning with bp. Can anyone assist or give a direction to follow. Tried protection, accelerationand safemode suggestions . Help please

bp-1877d2c6-e744-427f-b608-2e89e2140506 5/5/2014 11:56 PM bp-f23cb8d5-d14d-42a9-bc89-53c032140506 5/5/2014 11:49 PM bp-7eda168d-01c1-44ff-be4a-136b42140506 5/5/2014 11:49 PM bp-963032ce-23d0-471b-8a3f-973d82140505 5/5/2014 5:43 PM bp-a3867cf0-b2e6-47e5-b75c-631402140505 5/5/2014 8:40 AM

Shockwave flash crashes are increasing. Over 50 crashes in 5 days. Attached are the last 5 reports beginning with bp. Can anyone assist or give a direction to follow. Tried protection, accelerationand safemode suggestions . Help please bp-1877d2c6-e744-427f-b608-2e89e2140506 5/5/2014 11:56 PM bp-f23cb8d5-d14d-42a9-bc89-53c032140506 5/5/2014 11:49 PM bp-7eda168d-01c1-44ff-be4a-136b42140506 5/5/2014 11:49 PM bp-963032ce-23d0-471b-8a3f-973d82140505 5/5/2014 5:43 PM bp-a3867cf0-b2e6-47e5-b75c-631402140505 5/5/2014 8:40 AM

All Replies (8)

more options

Try to disable Protected Mode in Flash 11.3 and above by adding the line ProtectedMode=0 to the Flash "mms.cfg" file located in one of these locations: [46]

   (Windows 32bit) C:\Windows\System32\Macromed\Flash 
   (Windows 64bit) C:\Windows\SysWOW64\Macromed\Flash 

For example, on a Windows 7 64-bit system, open the C:\Windows\SysWOW64\Macromed\Flash folder, copy the file "mms.cfg" to the desktop, open it in Notepad, add a new line ProtectedMode=0 and then close Notepad, saving your changes. Next, go back to the C:\Windows\SysWOW64\Macromed\Flash folder, rename the original file to "mms.cfgBAK" (to save it as a backup) and then drag and drop in the modified "mms.cfg" file from the desktop. [47] [48] [49]

Note: To re-enable Flash Protected Mode, either restore a backup of the original mms.cfg file, if you saved one, or else re-edit the mms.cfg file to remove the ProtectedMode=0 line you added. Updating Flash Player or installing a newer version does not automatically re-enable Protected Mode

more options

Actually worse today. 1st 5 days in May I have been averaging 10 crashes a day. Made the suggested changes and had 17 crashes today. Any other suggestions?

Modified by apsiape

more options

Crashes or other problems with certain multimedia content in Firefox (such as Youtube videos and Flash animations or games) can often be resolved by performing the steps in these Knowledge Base articles:

On Windows Vista and above, you can disable Flash protected mode by following the instructions on these pages:

(See this Adobe blog post for technical details about Flash protected mode.)

Please tell us if this helped!

more options

Submitted Crash Reports: Running Vista Report ID Date Submitted 7cc2cade-40c4-4dd1-b5ed-c172da3b4908 6/4/2014 11:41 AM f9b5386c-7b24-4823-a02d-27ee5c273401 5/31/2014 10:48 AM 25f8b209-a9a9-48c4-a9c3-6e93a9e8675c 5/30/2014 7:17 AM fe9f6736-b264-4202-8462-1a4407624934 5/30/2014 7:04 AM 73bc79bb-548a-4e1d-b0fa-90ea9a28c034 5/29/2014 3:48 PM

Modified by ezgoing1

more options

Submitted Crash Reports: Running Vista Report ID Date Submitted 7cc2cade-40c4-4dd1-b5ed-c172da3b4908 6/4/2014 11:41 AM f9b5386c-7b24-4823-a02d-27ee5c273401 5/31/2014 10:48 AM 25f8b209-a9a9-48c4-a9c3-6e93a9e8675c 5/30/2014 7:17 AM fe9f6736-b264-4202-8462-1a4407624934 5/30/2014 7:04 AM 73bc79bb-548a-4e1d-b0fa-90ea9a28c034 5/29/2014 3:48 PM

Modified by ezgoing1

more options

What can I do to fix this crashing?

more options

Have you tried those fixes that i've suggested in my first reply ?

more options

This add-on can block flash players. Use it and go around to the web pages that cause problems. If no problem, then it's the flash. If you still get the problem, the flash is not the cause.

Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it