Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Error message below appears when sending email. However,Email sends okay on second attempt.

  • 6 cavab
  • 1 has this problem
  • 10 views
  • Last reply by christ1

more options

Tried compacting and clearing history, but neither worked.

Sending of message failed. Unable to open the temporary file C:\Users\Terry\AppData\Local\Temp\nsmail.tmp. Check your 'Temporary Directory' setting.

Tried compacting and clearing history, but neither worked. Sending of message failed. Unable to open the temporary file C:\Users\Terry\AppData\Local\Temp\nsmail.tmp. Check your 'Temporary Directory' setting.

All Replies (6)

more options

What is your anti-virus s/w?

more options

My anti-virus is McAfee.

more options

Exclude your Thunderbird profile folder from being scanned by McAfee. More information in this article.

https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#McAfee

more options

No, the article didn't seem to solve the problem.

Of the three suggestions in the article, I was able to : 1. Disable McAfee Anti-Spam Thunderbird Extension 2. Disable email attachment scanning

But unable to find in McAfee: 3. Disable scanning of Thunderbird files and folders

more options

Try this :- http://kb.mozillazine.org/Cannot_send_mail

This may help you . Let us know if this work !

Modified by user669794

more options

You'll need to create an exception in McAfee for your Thunderbird profile folder. To find your profile folder:

AppMenu button - Help - Troubleshooting Information - Profile Directory - Open Directory