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Firefox is unstable in financial websites, is there a fix?

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  • Last reply by ideato

bwil746
bwil746
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During the course of my week, I am in quite a few financial websites, such as banks, credit unions, brokerages, and online bill pay. All of these use HTTPS. I find a variety of issues in these sites. The issues are particular to Firefox (now at 26.0). If I switch to I.E. 10, they work fine. However, I hate I.E. The issues that I see are fields that are not available, buttons that won't click, fields that are frozen. It varies on each site. For example, in Vanguard's web site if I am adding a security to a portfolio, the button that actually sends the order does not work. It is immovable. In I.E., it's fine. The web pages for my bank and credit union each have a field or two that won't work or is not accessible. I have uninstalled and re-installed. I have disabled various plug-ins. I even briefly installed Chrome just to see what would happen. It worked fine. There is just something about HTTPS that Firefox can't handle properly. I really hate to go in search of a different browser. So, does anyone have any suggestions?

During the course of my week, I am in quite a few financial websites, such as banks, credit unions, brokerages, and online bill pay. All of these use HTTPS. I find a variety of issues in these sites. The issues are particular to Firefox (now at 26.0). If I switch to I.E. 10, they work fine. However, I hate I.E. The issues that I see are fields that are not available, buttons that won't click, fields that are frozen. It varies on each site. For example, in Vanguard's web site if I am adding a security to a portfolio, the button that actually sends the order does not work. It is immovable. In I.E., it's fine. The web pages for my bank and credit union each have a field or two that won't work or is not accessible. I have uninstalled and re-installed. I have disabled various plug-ins. I even briefly installed Chrome just to see what would happen. It worked fine. There is just something about HTTPS that Firefox can't handle properly. I really hate to go in search of a different browser. So, does anyone have any suggestions?

All Replies (1)

ideato
ideato
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Hello bwil746, try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

also, in your system details it seems that you have in your profile folder a User.js file. The user.js file does not exist by default. If you create the file, forget it, if you have not create the file then delete the User.js file and see if that correct the issue (some programs create the file also).

thank you