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how does firefox justify imposing itself into my business transactions?

  • 2 cavab
  • 1 has this problem
  • 2 views
  • Last reply by user633449

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A customer of mine purchases a product from our kiosk at the mall. They pay with a credit card, we process payment through intuit go payment, we send electronic receipt to customers email. Next day they call and inform us that the email receipt has a message at the top saying " be careful, this sender has failed our fraud checks". Fortunately this is a return customer who has shopped with us for years and thought we should know. How many customers got this message and didn't call to inform us. Maybe they called 10 of their closest friends and warned them about our fraud!!!

Who the hell is Firefox to impose yourself into my transaction with a customer and use the word fraud in relation to a credit card transaction? I don't subscribe to any of your services, if you even have any related to security. I use your browser occasionally but will be uninstalling it immediately. You have a lot of nerve and I will be contacting an attorney to see if that is even legal? You don't know me, my business, my products, my customers and you can just throw fraud messages into someone's correspondence? You better rethink this approach because I smell a class action lawsuit if there are other small businesses hurt by this obtrusive behavior. I anxiously await you reply and will be informing all staff to inform every customer about firefoxs practices.

Derek Noyes, Sr. Small Business Owner

A customer of mine purchases a product from our kiosk at the mall. They pay with a credit card, we process payment through intuit go payment, we send electronic receipt to customers email. Next day they call and inform us that the email receipt has a message at the top saying " be careful, this sender has failed our fraud checks". Fortunately this is a return customer who has shopped with us for years and thought we should know. How many customers got this message and didn't call to inform us. Maybe they called 10 of their closest friends and warned them about our fraud!!! Who the hell is Firefox to impose yourself into my transaction with a customer and use the word fraud in relation to a credit card transaction? I don't subscribe to any of your services, if you even have any related to security. I use your browser occasionally but will be uninstalling it immediately. You have a lot of nerve and I will be contacting an attorney to see if that is even legal? You don't know me, my business, my products, my customers and you can just throw fraud messages into someone's correspondence? You better rethink this approach because I smell a class action lawsuit if there are other small businesses hurt by this obtrusive behavior. I anxiously await you reply and will be informing all staff to inform every customer about firefoxs practices. Derek Noyes, Sr. Small Business Owner

All Replies (2)

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I think this message is generated by Microsoft's Outlook.com mail service, and indicates that the server through which you send email messages to your customers hasn't implemented the latest verification techniques. I don't think it matters what browser you view the message in.

For further research and testing:

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Firefox has nothing to do with the messages that someone's webmail e-mail provider displays about the messages they receive. Firefox is a web browser and doesn't interact with e-mail in any way other than display with the web host's site contains