Hi mcs2013, Thank you for contacting us at Mozilla Support. We will be more than happy to help you out and get your issue resolved. However, as you mentioned above, you have already started a separate thread which contains one of our top 10 contributors and moderators cor-el helping you out. A little info on us contributors: The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers. And also, if you read our [https://support.mozilla.org/en-US/kb/forum-rules-and-guidelines Forum Rules and Guidelines], it states '''Create one thread and only one thread for each subject you want to discuss. For support requests, do not re-use existing threads started by others, even if they are seemingly on the same subject.''' So I will lock the thread and you will need to continue receiving help at your first thread located at [https://support.mozilla.org/en-US/questions/976423 /questions/976423] . Thanks!