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A horizontal Scroll Bar appears when it shouldn't - how do I get rid of it?

  • 3 cavab
  • 4 have this problem
  • 1 view
  • Last reply by cobro

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Operating System: WIN 8, 8.1

I am using a website (ribbon.me) which has a built in horizontal bar on its Explore TimeMap (basically a combination of a map and calendar into a single tool) that users can grab with the cursor / mouse to move the date forward or backwards in time. There is NOT supposed to be a "standard browser scroll bar" but one is appearing in Chrome. It only appears on my brand new computer...on my old Windows 7 computer, using latest Chrome, the scroll bar doesn't appear. (Even in Internet Explorer on the new computer, the scroll bar doesnt appear...but I dislike IE and LOVE Firefox) How the heck do I get rid of this scroll bar?

Please help!

Operating System: WIN 8, 8.1 I am using a website (ribbon.me) which has a built in horizontal bar on its Explore TimeMap (basically a combination of a map and calendar into a single tool) that users can grab with the cursor / mouse to move the date forward or backwards in time. There is NOT supposed to be a "standard browser scroll bar" but one is appearing in Chrome. It only appears on my brand new computer...on my old Windows 7 computer, using latest Chrome, the scroll bar doesn't appear. (Even in Internet Explorer on the new computer, the scroll bar doesnt appear...but I dislike IE and LOVE Firefox) How the heck do I get rid of this scroll bar? Please help!

All Replies (3)

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In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

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Application Basics


Name: Firefox Version: 24.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0

Extensions


Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.startup.homepage_override.buildID: 20130910160258 browser.startup.homepage_override.mstone: 24.0 extensions.lastAppVersion: 24.0 gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1382124597 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1380228821

Graphics


Adapter Description: Intel(R) HD Graphics Family Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM: Unknown Device ID: 0x0a16 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.16384) Driver Date: 10-1-2013 Driver Version: 10.18.10.3316 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo

JavaScript


Incremental GC: true

Accessibility


Activated: true Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10 Version in use: 4.10

NSS Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC

NSSSMIME In reply to Nellus91:

Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC

NSSSSL Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC

NSSUTIL Expected minimum version: 3.15.1 Version in use: 3.15.1

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I have attached an image of this problem, where you can see the scroll bar that appears.