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The Internet won't work on the FireFox browser after Comcast's Internet set-up.

  • 1 cavab
  • 2 have this problem
  • 128 views
  • Last reply by ideato

Still_Find
Still_Find
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Comcast got Internet working a week ago, only for it to go down. In that time, I was using my neighbor's Internet, which worked on FireFox just fine. Today, a technician came to fix the issue. Internet Explorer and Chrome work fine, but FireFox does not work at all. And when I try to use my neighbor's Internet, it doesn't work on that one either even though it was working before the Comcast guy came over!

I went through the six steps listed here: https://support.mozilla.org/en-US/kb/firefox-does-not-work-common-fixes

None of them worked.

Here is a screenshot I took of what FireFox tells me after I try going to a website ("Unable to Connect": http://i.imgur.com/6e7uX5K.png

I appreciate any assistance with this issue. Thank you.

Comcast got Internet working a week ago, only for it to go down. In that time, I was using my neighbor's Internet, which worked on FireFox just fine. Today, a technician came to fix the issue. Internet Explorer and Chrome work fine, but FireFox does not work at all. And when I try to use my neighbor's Internet, it doesn't work on that one either even though it was working before the Comcast guy came over! I went through the six steps listed here: https://support.mozilla.org/en-US/kb/firefox-does-not-work-common-fixes None of them worked. Here is a screenshot I took of what FireFox tells me after I try going to a website ("Unable to Connect": http://i.imgur.com/6e7uX5K.png I appreciate any assistance with this issue. Thank you.

All Replies (1)

ideato
ideato
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Hello Still_Find, check your firewall and your security software, maybe blocks firefox access to the net.

try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) and check firefox again.

(If works in Windows Safe mode then probably you have problem with other software, like security software or maybe a system driver, that is running on your computer).


thank you