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Get a pop-up survey seemingly from FF, is this genuine?

  • 4 cavab
  • 11 have this problem
  • 1 view
  • Last reply by Kvoter

m0zim0zi
m0zim0zi
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This morning [2013-May29 GMT] when I stared up FF (Mac OSX), a pop-up crept up from the bottom edge of the browser saying 'you've selected for a 2-minute survey. Would you like to contribute?' etc. When I clicked [OK], I was diverted to something like 'SUMO survey' page asking to enter an email address. When I entered my email address I was diverted to FF support page and nothing else happened. I checked my Inbox (& Spam) and there's nothing related to FF survey with matching time stamp. Was this pop-up a malware? Have anyone had the same/similar pop-up seemingly an official FF survey recently? Could anyone confirm this was a genuine or not? Thanks for your help.

This morning [2013-May29 GMT] when I stared up FF (Mac OSX), a pop-up crept up from the bottom edge of the browser saying 'you've selected for a 2-minute survey. Would you like to contribute?' etc. When I clicked [OK], I was diverted to something like 'SUMO survey' page asking to enter an email address. When I entered my email address I was diverted to FF support page and nothing else happened. I checked my Inbox (& Spam) and there's nothing related to FF survey with matching time stamp. Was this pop-up a malware? Have anyone had the same/similar pop-up seemingly an official FF survey recently? Could anyone confirm this was a genuine or not? Thanks for your help.

Chosen solution

Hi, Firefox is gathering feedbacks from its Users to improve better User Experience.

SUMO is abbreviation of SUpport MOzilla. No worry. Its Not a Malware. Its a Genuine Survey only. Thank You for Your time.

Read this answer in context 👍 3

All Replies (4)

Jafar Muhammed
Jafar Muhammed
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Seçilmiş Həll

Hi, Firefox is gathering feedbacks from its Users to improve better User Experience.

SUMO is abbreviation of SUpport MOzilla. No worry. Its Not a Malware. Its a Genuine Survey only. Thank You for Your time.

m0zim0zi
m0zim0zi Question owner
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Hi pmjcreations, Awww, that's good to know! I couldn't find matching reference on the Internet and I was a bit worried... Thanks so much for your info! (^^)

Modified by m0zim0zi

Kvoter
Kvoter
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I visited here a couple of days back, said yes to asnwering a survey....

Today, I got this email, it landed in my spam folder and rightly so,

How am I supposed to differentiate this from a phishing attempt?

Or is it a phishing attempt?

Not very clever is it, giving god knows what details to some complete stranger on the internet.

From:[email protected] Subject: Rate your experience with the Mozilla Firefox Support

====================

Hi We are working to improve the Mozilla Firefox Support Site and we need your help. If you don't mind, please fill out this survey -- it should only take a few minutes.

http://s-fb6d51-i.sgizmo.com/s3/i-100058658-382435/

Thank You!

--


This message was sent by Mozilla Corporation, 650 Castro Street, Ste 300, Mountain View, CA 94041.

To unsubscribe, click below: http://s-fb6d51-i.sgizmo.com/s3/i-100058658-382435/unsubscribe?uid=8e56f83c9206631ceb5dbcf205cfeb82

Kvoter
Kvoter
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PS. I recommend that if anyone gets an email asking for information, they simply delete it immediately, the from part of the email can easily be faked - DO NOT EVER TRUST EMAILS OR THE LINKS IN THEM.