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I can get into a website but cannot place orders on websites

  • 3 cavab
  • 1 has this problem
  • 8 views
  • Last reply by cor-el

terrytroop
terrytroop
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I am unable to place orders on websites such as gap, the limited, etc. I can get into the site and bring up what I want to order, but when I go to click on "add to shopping cart," it will not go into the cart, therefore, I cannot place an order.

I am unable to place orders on websites such as gap, the limited, etc. I can get into the site and bring up what I want to order, but when I go to click on "add to shopping cart," it will not go into the cart, therefore, I cannot place an order.

All Replies (3)

dumdidadida
dumdidadida
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Hi,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

ideato
ideato
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Hi terrytroop

try to clear cookies and cache from Tools > Clear Recent History > Time range to clear select Everything > click on Details and check Cookies and Cache > Clear Now and check it again.


thank you

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Such a "add to shopping cart" button usually involves to create a cookie to store the ordered articles.
If that doesn't work then make sure that you are allowing cookies for that website (they may be using multiple domains).

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.