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When I try to open a document in word, it wants to open it as a picture file. How do I change this setting?

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  • Last reply by kcarter

kcarter
kcarter
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I can no longer open word documents and view or work in them. Everything wants to open as a picture file and says there is "no preview available". I just need to know how to change the settings back to what they were so I can work in downloaded microsoft documents.

I can no longer open word documents and view or work in them. Everything wants to open as a picture file and says there is "no preview available". I just need to know how to change the settings back to what they were so I can work in downloaded microsoft documents.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Are these Word documents email attachments that you are saving using right-click and Save Link As? It's possible that your email website has changed and instead you need to click the image or use the site's button.

kcarter
kcarter Question owner
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They are email attachments - when I upgraded to the newest version of Firefox is when it happened. Nothing on my end has changed. I can open them fine in Internet Explorer, it is just not my preferred browser.