Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

where is the download helper icon

  • 1 cavab
  • 6 have this problem
  • 4 views
  • Last reply by cor-el

more options

I am unable to download music, I can only download videos and convert. I don't see the colorful balloon like moving download thing when you play a song. Its gone.

I am unable to download music, I can only download videos and convert. I don't see the colorful balloon like moving download thing when you play a song. Its gone.

All Replies (1)

more options

See if you can find that button in the toolbar palette in the Customize window and drag it on the toolbar.
If you do not see that button then click the "Restore Default Set" button in the Customize window.