Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

I have a weird error message I have never seen before

  • 2 cavab
  • 23 have this problem
  • 8 views
  • Last reply by Firemaker

dcfergusson
dcfergusson
more options

I have many computers, most use Firefox. I have just tried to open Firefox on a laptop (not this one) but it did not open. Instead I got: Error Message Platform Version 1.9.2.10 is not compatible with 

           minVersion >= 1.9.2.11
           maxVersion<= 1.9.2.11

I have never seen this and cannot imagine from where it came. The computer is a FujitsuSiemens Amilo with WinProXP2000SP2 and 504MB Ram installed. This stopped Firefox from opening. Enlightenment, please.

I have many computers, most use Firefox. I have just tried to open Firefox on a laptop (not this one) but it did not open. Instead I got: Error Message Platform Version 1.9.2.10 is not compatible with minVersion >= 1.9.2.11 maxVersion<= 1.9.2.11 I have never seen this and cannot imagine from where it came. The computer is a FujitsuSiemens Amilo with WinProXP2000SP2 and 504MB Ram installed. This stopped Firefox from opening. Enlightenment, please.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This error can happen if the updater wasn't able to update all the files and some old files from the previous Firefox 3.6.10 version are still present in the Firefox program folder. This can happen if security or anti-virus software is protecting or using those files. The solution is to download the full new version (3.6.11) and delete the program folder before installing the new version.

Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.

Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
Don't remove personal data when uninstalling.

It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

Firemaker
Firemaker
more options

I had this problem too, but after downloading the new version of Firefox, I was able to update the application without having to uninstall.