We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

The bookmarks in my drop-down menu do not appear when I try to "organize bookmarks". When I try to bookmark a page, the folders in the drop-down menu do not appear as choices.

  • 2 cavab
  • 5 have this problem
  • 1 view
  • Last reply by cor-el

more options

The trouble started when I transferred applications from my old computer. When I click "bookmarks", all my bookmarks are there. When I try to "Organize Bookmarks", it acts like I have no bookmarks. When I try to "Bookmark this page", it does not show all the folders that are in the drop-down menu. There are a number of bookmark files in the appdata\mozilla\firefox\profiles area, none of which are complete. I tried a backup and restore in the organize menu and a backup was created, but I don't know what was backed up. I suspect nothing was backed up. When I clicked a restore, nothing happened.

The trouble started when I transferred applications from my old computer. When I click "bookmarks", all my bookmarks are there. When I try to "Organize Bookmarks", it acts like I have no bookmarks. When I try to "Bookmark this page", it does not show all the folders that are in the drop-down menu. There are a number of bookmark files in the appdata\mozilla\firefox\profiles area, none of which are complete. I tried a backup and restore in the organize menu and a backup was created, but I don't know what was backed up. I suspect nothing was backed up. When I clicked a restore, nothing happened.

All Replies (2)

more options

I'm not familiar with Windows 7, but... is it possible there is a permissions problem with your profile folder, or read-only set on any database files?

more options