Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox stuck downloading the upgrade version

  • 2 cavab
  • 12 have this problem
  • 8 views
  • Last reply by rjohnson19

AnonymousUser
AnonymousUser
more options

While attempting to upgrade from 3.6.6 to 3.6.7 Firefox got stuck-i.e- in the help box at top it says 'downloading firefox 3.6.7' and I cannot get it to stop- consequently I cannot download the upgrade at all because I am told 'you must close Firefox to continue'

== upgrading to 3.6.7

While attempting to upgrade from 3.6.6 to 3.6.7 Firefox got stuck-i.e- in the help box at top it says 'downloading firefox 3.6.7' and I cannot get it to stop- consequently I cannot download the upgrade at all because I am told 'you must close Firefox to continue' == upgrading to 3.6.7

All Replies (2)

rjohnson19
rjohnson19
more options

Deborah,

Try the following:

After closing Firefox, Remove the files in the updates and updates\0 folder: C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates C:\Program Files\Mozilla Firefox\updates\

(Replacing <user> with your Vista user name.)

See http://kb.mozillazine.org/Software_Update (Software Update not working properly)

If that doesn't work, try downloading the Firefox installer from http://www.getfirefox.com and running it, after exiting Firefox. Your settings won't be lost with this upgrade install.

AnonymousUser
AnonymousUser Question owner
more options

Thank you rjohnson- I just managed to solve it myself just prior to your post here and am glad you posted because I was wondering where to go to let people know it was now solved.

But again- thanks so much for such a prompt response to my problem- I certainly appreciate it!

Deborah