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Thunderbird not opening or saving attachments properly

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  • Last reply by Matt

Simon Jack
Simon Jack
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Sometimes, when I try to save an attachment from Thunderbird, it saves a 0kb version of PDFs or a blank docx file. It also won't open them in the viewer. It doesn't appear to happen with all attachments, just some.

The attachments LOOK fine. If I forward them to another e-mail account, or even to MYSELF, they open. It's pretty clearly something in the actual process of saving or viewing the attachments.

Sometimes, when I try to save an attachment from Thunderbird, it saves a 0kb version of PDFs or a blank docx file. It also won't open them in the viewer. It doesn't appear to happen with all attachments, just some. The attachments LOOK fine. If I forward them to another e-mail account, or even to MYSELF, they open. It's pretty clearly something in the actual process of saving or viewing the attachments.

All Replies (1)

Matt
Matt
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  • Top 10 Contributor
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Yeah, most likely you have an issue with an antivirus program that is causing corruption in the process of "scanning" while Thunderbird saves an empty file because it is not available because of this "scanning" we see reports all the time specifically with the word and PDF documents. I suggest you change your antivirus program setting about what it scans and when. Or even disable it entirely to see if the problem of saving stops with the antivirus.