Websites
There at least 3 websites now that I cannot open, straighttalk.com, kbb.com, and redbox.com. Last month I could open these websites, before that I could not, now I cannot again. I have had this problem for months. I have emptied my cache, I keep firefox up to date, and I have restarted my computer and browser multiple times. This is the error message I get from straighttalk.com:
Access denied Error 15 www.straighttalk.com 2023-06-26 13:48:00 UTC
This is the error message I get from kbb.com Access Denied You don't have permission to access "http://www.kbb.com/" on this server.
This is the error message I get from redbox.com 403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
Any help would be greatly appreciated. Thank you Nicki
Chosen solution
Hi Nicki, it sounds like the sites dislike something about your Firefox. The second "Access Denied" message -- typically accompanied by a Reference # -- is characteristic of a perimeter security system/Web Application Firewall sites use to prevent bot and other suspicious connections to the website.
Some possible issues to consider:
(A) If you are using a VPN when accessing these sites, try without the VPN.
When you are using a VPN, your IP address is from a remote system used by many strangers. So if that IP address is temporarily banned due to someone else's activity, that also will affect you. If you need the VPN, try selecting a different server or exit node in your VPN software.
(B) If you have customized any privacy preferences that affect browser requests -- for example, modifying your "user agent" or referring site header -- you may need to undo those changes
Also, some add-ons may modify headers in a way that looks suspicious to these systems. We can't really tell how your browser identified itself to the problem site based on how it identified itself to this site, because add-ons are restricted in how they interact with this site. Can you think of any add-ons you use that might make privacy-related tweaks to your requests?
(C) If you have Firefox set not to accept ANY cookies, that also could be a problem for some sites
(D) Maybe your requests are modified by an intermediary (such as a proxy server, your security software, or an interloper)
Although most people are not intentionally using a proxy server, Firefox may discover one set up in your system settings. Sometimes forcing Firefox to ignore those settings helps with weird connection issues. Here's how:
Open the Settings page using either:
- "3-bar" menu button > Settings
- (menu bar) Tools > Settings
- type or paste about:preferences into the address bar and press Enter/Return to load it
In the very tiny search box at the top of the page, type proxy and Firefox should filter to the "Network Settings" section of the page.
Click the Settings button, change the top setting to "No Proxy" and then click the OK button at the bottom of the dialog to save your change.
Any difference?
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Hi Nicki, it sounds like the sites dislike something about your Firefox. The second "Access Denied" message -- typically accompanied by a Reference # -- is characteristic of a perimeter security system/Web Application Firewall sites use to prevent bot and other suspicious connections to the website.
Some possible issues to consider:
(A) If you are using a VPN when accessing these sites, try without the VPN.
When you are using a VPN, your IP address is from a remote system used by many strangers. So if that IP address is temporarily banned due to someone else's activity, that also will affect you. If you need the VPN, try selecting a different server or exit node in your VPN software.
(B) If you have customized any privacy preferences that affect browser requests -- for example, modifying your "user agent" or referring site header -- you may need to undo those changes
Also, some add-ons may modify headers in a way that looks suspicious to these systems. We can't really tell how your browser identified itself to the problem site based on how it identified itself to this site, because add-ons are restricted in how they interact with this site. Can you think of any add-ons you use that might make privacy-related tweaks to your requests?
(C) If you have Firefox set not to accept ANY cookies, that also could be a problem for some sites
(D) Maybe your requests are modified by an intermediary (such as a proxy server, your security software, or an interloper)
Although most people are not intentionally using a proxy server, Firefox may discover one set up in your system settings. Sometimes forcing Firefox to ignore those settings helps with weird connection issues. Here's how:
Open the Settings page using either:
- "3-bar" menu button > Settings
- (menu bar) Tools > Settings
- type or paste about:preferences into the address bar and press Enter/Return to load it
In the very tiny search box at the top of the page, type proxy and Firefox should filter to the "Network Settings" section of the page.
Click the Settings button, change the top setting to "No Proxy" and then click the OK button at the bottom of the dialog to save your change.
Any difference?
Thank you so much!!!! It was the VPN I turned it off and tried the sites and it worked!!!
Nicki