Download Helper not downloading from Youtube
When watching something on Youtube and I click on the coloured download icon, I get to be able to click on the title of the video. A blue 1 appears in the download icon. When I click again, then click on the blue 1 to watch the download. Nothing happens. The window just sits there and states 'downloading', but it does not happen. This happened last year and you managed to fix it; now Youtube seem to have blocked downloading again. Geoffrey D Dean, Australia.
All Replies (9)
I thought that this is what I was doing! How does one contact Firefox to see if they are aware of the problem? They fixed the problem last year within a week!
It has now been over a week that I have been unable to download anything from Youtube. Again I ask - is anyone at Firefox - Download Helper aware of this problem? Any other place/site I am able to download. Are people actively working on this problem? I realise that it would take a while to sort out what the problem is and then write some software to get around the problem. It would be nice to know what is happening!
Try to uninstall and reinstall the extension.
Firefox 109 comes with the Extensions button as the new way to manage your extensions. The Extensions button (puzzle piece icon) drop-down serves as overflow area for extensions you install, the legacy chevron (>>) overflow area still exists but is only used for built-in toolbar buttons as found in the Customize palette. You can click the gear icon next to an extension or use the right-click context menu to pin the extension to the toolbar (Pin to Toolbar). To (re)move the extension from the toolbar back to the Extensions button drop-down, you can use "Unpin from Toolbar" in the right-click context menu.
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Dropa said
Firefox only host the Addons
The company Mozilla hosts the Extensions for the Firefox web browsers.
Dropa said
This isn't Firefox browser issue - you were told to contact Download Helper support site to get help on their Addon software. Firefox only host the Addons it's up to Download Helper to fix their Addon issues.
But how to contact them????
But how to contact Download Helper !!!!!????
I’m up to date on firefox and download helper but I’m not able to download anything. I wish there was a phone number or email for their support. This is really frustrating!
Note that this is a thread on a support forum and is not some sort of chat or ticket system.
I assume you are referring to the Video DownloadHelper extension at https://addons.mozilla.org/firefox/addon/video-downloadhelper
There is a Support Site link on the page which is https://groups.google.com/g/video-downloadhelper-q-and-a