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Thunderbird crashes when we are sending email from Sage ERP software - error code bp-cfdfe3a3-9c4d-487d-9a10-e59510230413

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  • Last reply by Wayne Mery

accounts190
accounts190
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Good morning

My client uses Thunderbird as the default mail client. I have setup SMTP in the Sage ERP system as the email configuration.

If we send email from Sage, Thunderbird crashes, however, the email does send though. If we reopen Thunderbird, it continues to work, but crashes again, once an email is sent from Sage. Error code: bp-cfdfe3a3-9c4d-487d-9a10-e59510230413

What could cause this and do you have any possible solutions?

Kind regards Maritza [removed phone# from public forum]

Good morning My client uses Thunderbird as the default mail client. I have setup SMTP in the Sage ERP system as the email configuration. If we send email from Sage, Thunderbird crashes, however, the email does send though. If we reopen Thunderbird, it continues to work, but crashes again, once an email is sent from Sage. Error code: bp-cfdfe3a3-9c4d-487d-9a10-e59510230413 What could cause this and do you have any possible solutions? Kind regards Maritza [removed phone# from public forum]

Modified by James

All Replies (3)

Toad-Hall
Toad-Hall
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Is computer a 32bit or 64bit OS ?

Is Sage ERP a 32bit or 64 bit version

Is Thunderbird 32bit or 64bit version ?

Wayne Mery
Wayne Mery
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Maritza, When was your last crash? Please post the most recent crash IDs. Thanks

Wayne Mery
Wayne Mery
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Moving this forward requires more information from the reporter.