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Strange Cache/Cookie Issues with OneDrive and Quickbooks

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  • Last reply by cor-el

sheila14
sheila14
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I have issues with these two sites only on Firefox, and never when using a private window in Firefox. I believe that they both started this past summer, I don't know exactly when.

  1. 1 Quickbooks Online

https://accounts.intuit.com/app/sign-in? Their site does not remember my previous logins when using Firefox. It asks for 2FA every single time. If I use a private window, it will remember me for a certain amount of time and not require 2FA. I have contacted QB support several times about this issue and they say that it's not on their end.

  1. 2 Microsoft Onedrive

https://onedrive.live.com Nothing shows in the main screen, no files, nothing. It works fine in other browsers and in a private window in Firefox. I haven't yet contacted MS support, as this seems to be similar to issue #1.

Yes, I've cleared cache and cookies. Yes I've turned off ad-blocking. Nothing I've tried resolves either of these issues,

I have issues with these two sites only on Firefox, and never when using a private window in Firefox. I believe that they both started this past summer, I don't know exactly when. #1 Quickbooks Online https://accounts.intuit.com/app/sign-in? Their site does not remember my previous logins when using Firefox. It asks for 2FA every single time. If I use a private window, it will remember me for a certain amount of time and not require 2FA. I have contacted QB support several times about this issue and they say that it's not on their end. #2 Microsoft Onedrive https://onedrive.live.com Nothing shows in the main screen, no files, nothing. It works fine in other browsers and in a private window in Firefox. I haven't yet contacted MS support, as this seems to be similar to issue #1. Yes, I've cleared cache and cookies. Yes I've turned off ad-blocking. Nothing I've tried resolves either of these issues,

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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Detail like websites remembering you is stored in cookies, so make sure you aren't clearing important cookies.

You can use these steps to make a website recognize and remember you.

  • create a cookie allow exception with the proper protocol (https:// or http://) to make a website remember you

You can check that you aren't clearing important cookies.

  • using "Delete cookies and site data when Firefox is closed" to clear cookies keeps cookies with an allow exception
    in 102+ version toggling this setting makes changes to the "Clear history when Firefox closes" settings and those settings prevail
  • using "Clear history when Firefox closes" in Firefox 102+ honors exceptions and keeps cookies with an allow exception, previous versions removed all cookies

Make sure to keep the "Site settings".

  • clearing "Site settings" clears exceptions for cookies, images, pop-up windows, and software installation and exceptions for passwords and other website specific data
  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Exceptions"
  • Settings -> Privacy & Security
    Firefox will: "Use custom settings for history":
    [X] "Clear history when Firefox closes" -> Settings