Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Old Profiles

  • 2 cavab
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

fochga
fochga
more options

Background; Yesterday I had corrupted file in Windows 10. Windows 10 wouldn't open and the solution was to reinstall Windows but save my data but lose the apps. When I reinstalled Firefox, all of my book marks were gone.

I have gone to the support articles provided and pulled and tried to locate my "old" profile. I couldn't my last attempt was to go the Profiles Manager ( about Profiles). I see the Profile default and I see the Profile default release. I have switched between the two and neither are My Old Profile.

The question: I want to be sure I have exhausted all possibilities in locating my Old Profile, before i start the manual rebuild process?

Also I have by data backed up in Carbonite, but I don't know if is backed up there or how to find it.

Thanks in advance for any help or suggestions.

Background; Yesterday I had corrupted file in Windows 10. Windows 10 wouldn't open and the solution was to reinstall Windows but save my data but lose the apps. When I reinstalled Firefox, all of my book marks were gone. I have gone to the support articles provided and pulled and tried to locate my "old" profile. I couldn't my last attempt was to go the Profiles Manager ( about Profiles). I see the Profile default and I see the Profile default release. I have switched between the two and neither are My Old Profile. The question: I want to be sure I have exhausted all possibilities in locating my Old Profile, before i start the manual rebuild process? Also I have by data backed up in Carbonite, but I don't know if is backed up there or how to find it. Thanks in advance for any help or suggestions.

All Replies (2)

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
more options

Was a Windows.old folder created? It should be in your root directory (C:\)

If it's there go to - C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Profiles\ and see if your old Profile is there.

You can copy the most recent bookmarks backup from the Bookmark Backups folder and import it into your new Firefox.

Restore bookmarks from backup or move them to another computer https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

Recovering important data from an old profile https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that in Windows "AppData" (XP: Application Data; Mac: ~/Library; Linux: ~/.mozilla) is a hidden folder.