Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

CNN videos

  • 2 cavab
  • 1 has this problem
  • 17 views
  • Last reply by FredMcD

more options

CNN videos no longer play. Other sources are OK.

CNN videos no longer play. Other sources are OK.

All Replies (2)

more options

Hi

What happens when you try to view videos on that site? Is there an error message?

Do you have an example of a video that does not play?

Do you have any add-ons installed in Firefox?

more options

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version?

Version 95.0, first offered to Release channel users on December 7, 2021 Version 95.0.1, first offered to Release channel users on December 16, 2021 Version 95.0.2, first offered to Release channel users on December 19, 2021


https://support.mozilla.org/en-US/questions/1359657#answer-1463359 and updated to 95.0. . . . I finally found where the plugin "Widevine Content Decryption Module provided by Google Inc." was not updating to the newest version of December 1, 2021. Ver #4.10.2391.0

cor-el; Make sure you have the latest Widevine version. You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.

You can possibly check the XHR requests in the Browser Console if this doesn't work.