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Thunderbiorth freeze

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  • 1 has this problem
  • 6 views
  • Last reply by sfhowes

office451
office451
more options

MY thynderbirth freeze

here is the error:

AdapterDeviceID: 0x1c03 AdapterDriverVersion: 27.21.14.5671 AdapterSubsysID: 371a1458 AdapterVendorID: 0x10de Add-ons: langpack-en-US%40thunderbird.mozilla.org:91.0buildid20211020014537,ImportExportToolsNG%40cleidigh.kokkini.net:11.1,bdThunderbird78%40bitdefender.com:24.22.0.13,%40unitedstatesenglishdictionary:78.0,google%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,default-theme%40mozilla.org:1.2 AvailablePageFile: 25309184 AvailablePhysicalMemory: 295186432 AvailableVirtualMemory: 138471798743040 BlockedDllList: BreakpadReserveAddress: 2864426319872 BreakpadReserveSize: 83886080 BuildID: 20211112203138 CPUMicrocodeVersion: 0xb4 ContentSandboxCapable: 1 ContentSandboxLevel: 1 ContentSandboxWin32kState: Win32k Lockdown disabled -- Preference not set CrashTime: 1637058137 DOMIPCEnabled: 1 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1636991908 LauncherProcessState: 0 MozCrashReason: MOZ_CRASH() Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ OMTP? OMTP- OOMAllocationSize: 50192 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 750 StartupCrash: 0 StartupTime: 1637057528 SystemMemoryUsePercentage: 98 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20211112203138","version":"91.3.1","vendor":null,"displayVersion":"91.3.1","platformVersion":"91.3.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16322,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19043,"windowsUBR":1348},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"NVIDIA GeForce GTX 1060 6GB","vendorID":"0x10de","deviceID":"0x1c03","subsysID":"371a1458","RAM":6144,"driver":"C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_1c83a5d7cffd7bff\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_1c83a5d7cffd7bff\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_1c83a5d7cffd7bff\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_1c83a5d7cffd7bff\\nvldumdx.dll C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_1c83a5d7cffd7bff\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_1c83a5d7cffd7bff\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_1c83a5d7cffd7bff\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_1c83a5d7cffd7bff\\nvldumd.dll","driverVendor":null,"driverVersion":"27.21.14.5671","driverDate":"9-30-2020","GPUActive":true}],"monitors":[{"screenWidth":3840,"screenHeight":2160,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"disabled:FEATURE_FAILURE_DISABLED"},"d3d11":{"status":"available","version":0,"warp":false,"textureSharing":false,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"sec":{"antivirus":null,"antispyware":null,"firewall":null}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"RO","general.config.filename":"<set>","widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":4},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 8976:"IPC I/O Parent",8780:"Link Monitor #1",8576:"Socket Thread",17008:"Permission",12616:"Timer",15768:"JS Watchdog",8444:"TaskController Thread #0",17216:"TaskController Thread #5",15024:"TaskController Thread #1",15900:"TaskController Thread #3",16660:"TaskController Thread #4",15920:"TaskController Thread #2",9384:"TaskController Thread #6",408:"TaskController Thread #7",14720:"Cache2 I/O",14668:"Cookie",17088:"Worker Launcher",10784:"VsyncIOThread",10796:"IPC Launch",10836:"WindowsVsyncThread",15760:"Compositor",2036:"ImageIO",7984:"IPDL Background",7008:"QuotaManager IO",13304:"HTML5 Parser",3696:"mozStorage #1",13728:"StyleThread#3",15328:"StyleThread#1",10944:"StyleThread#0",804:"StyleThread#5",7596:"StyleThread#4",13724:"StyleThread#2",14636:"PlayEventSound",15420:"ProxyResolution",13016:"ImageBridgeChld",15368:"ProcessHangMon",15400:"GMPThread",2176:"RemoteBackbuffer",2520:"TRR Background",3396:"RemoteBackbuffer",4884:"RemoteBackbuffer",4996:"RemoteBackbuffer",10372:"RemoteBackbuffer",5508:"RemoteBackbuffer",5516:"localStorage DB",5384:"DOM Worker",5496:"DOM Worker",5704:"IMAP",6096:"URL Classifier",17148:"IMAP",11976:"mozStorage #3",1168:"mozStorage #5",14528:"mozStorage #6",11308:"IMAP",19084:"IMAP",19088:"Font Loader",9192:"BackgroundThreadPool #2",19012:"StreamTrans #64",18824:"StreamTrans #65",14020:"IMAP",18664:"BackgroundThreadPool #3", Throttleable: 1 TotalPageFile: 68654460928 TotalPhysicalMemory: 17114853376 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 6094.30476 Version: 91.3.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US

Acest raport conține și informații tehnice cu privire la stadiul aplicației când s-a închis neașteptat.

MY thynderbirth freeze here is the error: AdapterDeviceID: 0x1c03 AdapterDriverVersion: 27.21.14.5671 AdapterSubsysID: 371a1458 AdapterVendorID: 0x10de Add-ons: langpack-en-US%40thunderbird.mozilla.org:91.0buildid20211020014537,ImportExportToolsNG%40cleidigh.kokkini.net:11.1,bdThunderbird78%40bitdefender.com:24.22.0.13,%40unitedstatesenglishdictionary:78.0,google%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,default-theme%40mozilla.org:1.2 AvailablePageFile: 25309184 AvailablePhysicalMemory: 295186432 AvailableVirtualMemory: 138471798743040 BlockedDllList: BreakpadReserveAddress: 2864426319872 BreakpadReserveSize: 83886080 BuildID: 20211112203138 CPUMicrocodeVersion: 0xb4 ContentSandboxCapable: 1 ContentSandboxLevel: 1 ContentSandboxWin32kState: Win32k Lockdown disabled -- Preference not set CrashTime: 1637058137 DOMIPCEnabled: 1 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1636991908 LauncherProcessState: 0 MozCrashReason: MOZ_CRASH() Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ OMTP? OMTP- OOMAllocationSize: 50192 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 750 StartupCrash: 0 StartupTime: 1637057528 SystemMemoryUsePercentage: 98 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20211112203138","version":"91.3.1","vendor":null,"displayVersion":"91.3.1","platformVersion":"91.3.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16322,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19043,"windowsUBR":1348},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"NVIDIA GeForce GTX 1060 6GB","vendorID":"0x10de","deviceID":"0x1c03","subsysID":"371a1458","RAM":6144,"driver":"C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_1c83a5d7cffd7bff\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_1c83a5d7cffd7bff\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_1c83a5d7cffd7bff\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_1c83a5d7cffd7bff\\nvldumdx.dll C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_1c83a5d7cffd7bff\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_1c83a5d7cffd7bff\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_1c83a5d7cffd7bff\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_1c83a5d7cffd7bff\\nvldumd.dll","driverVendor":null,"driverVersion":"27.21.14.5671","driverDate":"9-30-2020","GPUActive":true}],"monitors":[{"screenWidth":3840,"screenHeight":2160,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"disabled:FEATURE_FAILURE_DISABLED"},"d3d11":{"status":"available","version":0,"warp":false,"textureSharing":false,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"sec":{"antivirus":null,"antispyware":null,"firewall":null}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"RO","general.config.filename":"<set>","widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":4},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 8976:"IPC I/O Parent",8780:"Link Monitor #1",8576:"Socket Thread",17008:"Permission",12616:"Timer",15768:"JS Watchdog",8444:"TaskController Thread #0",17216:"TaskController Thread #5",15024:"TaskController Thread #1",15900:"TaskController Thread #3",16660:"TaskController Thread #4",15920:"TaskController Thread #2",9384:"TaskController Thread #6",408:"TaskController Thread #7",14720:"Cache2 I/O",14668:"Cookie",17088:"Worker Launcher",10784:"VsyncIOThread",10796:"IPC Launch",10836:"WindowsVsyncThread",15760:"Compositor",2036:"ImageIO",7984:"IPDL Background",7008:"QuotaManager IO",13304:"HTML5 Parser",3696:"mozStorage #1",13728:"StyleThread#3",15328:"StyleThread#1",10944:"StyleThread#0",804:"StyleThread#5",7596:"StyleThread#4",13724:"StyleThread#2",14636:"PlayEventSound",15420:"ProxyResolution",13016:"ImageBridgeChld",15368:"ProcessHangMon",15400:"GMPThread",2176:"RemoteBackbuffer",2520:"TRR Background",3396:"RemoteBackbuffer",4884:"RemoteBackbuffer",4996:"RemoteBackbuffer",10372:"RemoteBackbuffer",5508:"RemoteBackbuffer",5516:"localStorage DB",5384:"DOM Worker",5496:"DOM Worker",5704:"IMAP",6096:"URL Classifier",17148:"IMAP",11976:"mozStorage #3",1168:"mozStorage #5",14528:"mozStorage #6",11308:"IMAP",19084:"IMAP",19088:"Font Loader",9192:"BackgroundThreadPool #2",19012:"StreamTrans #64",18824:"StreamTrans #65",14020:"IMAP",18664:"BackgroundThreadPool #3", Throttleable: 1 TotalPageFile: 68654460928 TotalPhysicalMemory: 17114853376 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 6094.30476 Version: 91.3.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a useragent_locale: en-US Acest raport conține și informații tehnice cu privire la stadiul aplicației când s-a închis neașteptat.

All Replies (2)

office451
office451 Question owner
more options

any ideas why it freeze?

sfhowes
sfhowes
  • Top 10 Contributor
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Language packs are a known cause of freezes in TB 91. Remove the EN_US pack from the Languages section of Tools/Add-ons & Themes and see if TB still freezes.