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need to change my email but do not have access to old email

  • 2 cavab
  • 1 has this problem
  • 3 views
  • Last reply by spipes1

sacredspirit
sacredspirit
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I have moved and as a consequence I can no longer have access to my old address thanks to virgin so when I tried to changed my email it said a code ould be sent to old email address which, I can not access. Please help

I have moved and as a consequence I can no longer have access to my old address thanks to virgin so when I tried to changed my email it said a code ould be sent to old email address which, I can not access. Please help

All Replies (2)

yChoon
yChoon
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Unfortunately there is no solution to your problem. Please refer to this page.

https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information#w_i-no-longer-have-access-to-my-firefox-account-email-address

spipes1
spipes1
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I just had a similar problem with a hacked email and not able to receive the 2 step security number. If you didn't set up 2 set authentication and you have a VPN turned on, try turning off your VPN and see if you can access your Firefox settings. - Evidently, Firefox recognizes VPNs and blocks you until your enter the 2 step code, or turn off your VPN.

If this helps, take a moment to open your settings add a secondary email, then click to make it primary and make sure you're settings are otherwise up to date.