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factory reset

  • 3 cavab
  • 1 has this problem
  • 9 views
  • Last reply by cor-el

mamiafaka
mamiafaka
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Hi, I have reset my laptop and reinstalled firefox, but all my data is gone, can you help me recover my bookmarks and passwords saved on my firefox account

Hi, I have reset my laptop and reinstalled firefox, but all my data is gone, can you help me recover my bookmarks and passwords saved on my firefox account

Modified by mamiafaka

All Replies (3)

Xeys
Xeys
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That doesn't sound good. Can you provide more details? Was it a windows reinstall? Is there a 'windows.old' folder on the drive?

mamiafaka
mamiafaka Question owner
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the is a windows.old but it is empty, my disk C is 49 Gb but still I don't where else it stored my files. I reinstalled firefox hoping that my bookmarks, and logins will be kept in the account but nothing happen when I log in the browser. Is there any step I dhould have take?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Note that sync isn't designed to be used as a backup and you can always be unlucky if you rely on restoring data via Sync. Best is always to backup your personal data locally.

Also if you did have the reset the password of the Sync account, you also lose your personal data.