Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't get past the Captcha on eBay

  • 1 cavab
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

eBay has a captcha to access the site. I do it and get a pop up asking to resend information already sent. If I hit resend if reverts back to the original captcha page, if I hit cancel the same thing. I'm in an endless do-loop and have to use another browser. Why? I have Ghostery but even when I paused it the same thing happened. I also turned off the Firefox tracking gizmo, no improvement. I'm using 84.0.2.

eBay has a captcha to access the site. I do it and get a pop up asking to resend information already sent. If I hit resend if reverts back to the original captcha page, if I hit cancel the same thing. I'm in an endless do-loop and have to use another browser. Why? I have Ghostery but even when I paused it the same thing happened. I also turned off the Firefox tracking gizmo, no improvement. I'm using 84.0.2.

All Replies (1)

more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.